ai88 Frequently Asked Questions

Creating an ai88 account takes under two minutes. Go to the ai88 Login page, click Register, then enter your mobile number, a secure password, and your full name. You must be 21 years or older to register. After submitting, you will receive a one-time SMS verification code to confirm your number. Once verified, your account is active and you can make your first deposit right away.

ai88 uses standard KYC verification. You will need a clear photo of your National ID Card (NID) or passport. In some cases a recent utility bill or bank statement confirming your address may also be required. Upload documents through your account dashboard. Verification is normally completed within 24 hours on business days. Completing KYC also unlocks higher withdrawal limits on your account.

On the ai88 Login page, tap Forgot Password and enter the mobile number linked to your account. You will receive an SMS reset code. Enter the code and set a new password. The whole process takes under two minutes. If no SMS arrives within five minutes, double-check the number you entered and contact support via the email in the site footer.

No. ai88 strictly allows one account per person, with no exceptions. Operating multiple accounts violates the Terms and Conditions and will result in all linked accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve it before it affects your primary account.

To close your ai88 account permanently, email our support team at the address shown in the site footer and clearly state you wish to close the account. Withdraw any remaining balance before making the request, as a closure with an open balance may delay processing. Account closure is typically completed within 48 hours of a verified request.

Log in to your ai88 account, go to the Deposit section, and select bKash. Enter the amount you want to deposit and note the ai88 merchant number and reference code provided. Open your bKash app, use Send Money, enter the merchant number, and add the reference code in the note field. Your ai88 balance is credited within minutes of a successful bKash payment — no delays during normal operating hours.

The minimum deposit on ai88 is ৳200 BDT when paying via bKash, Nagad, or Rocket. Bank transfer deposits may carry a higher minimum depending on the bank. There is no stated maximum deposit limit, though large single deposits may trigger additional security verification as a standard safeguard.

Nagad withdrawals from ai88 are typically processed within 1 to 4 hours during normal business hours (Bangladesh Standard Time, UTC+6). Requests made outside business hours or during peak periods may take up to 24 hours. To avoid delays, confirm that your Nagad number matches your registered ai88 account number and that your KYC verification is fully complete before requesting.

The minimum withdrawal on ai88 is ৳500 BDT. Withdrawals below this amount cannot be processed. If your available balance is under ৳500, continue playing to build it up or make a small additional deposit before withdrawing. ai88 does not charge withdrawal fees on standard mobile wallet payouts to bKash, Nagad, or Rocket.

ai88 does not charge transaction fees on deposits or withdrawals made via bKash, Nagad, or Rocket. Your mobile wallet provider may apply their own standard transfer fees — check with bKash or Nagad for current rates. Bank transfer withdrawals may incur a small processing fee from your bank, which is outside ai88's control.

ai88 covers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs, first innings score, and outright tournament winner. Fixtures covered include BPL, IPL, T20 World Cup, ICC Test series, and all Bangladesh Tigers matches. Odds update in real time and selected matches also support in-play betting during the game.

Yes. ai88 is fully optimised for mobile browsers on both Android and iOS. No app download is needed — the mobile website runs directly in Chrome, Samsung Internet, or Safari without installation. The layout adapts automatically to your screen size, covering all sections: cricket betting, live casino, slots, baccarat, and W Live games.

All slot and live casino titles on ai88 are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, Microgaming, and Spribe. These studios use certified Random Number Generators (RNG) audited independently for fairness. Published RTP figures are available for most slots. ai88 does not alter game outcomes — results are determined entirely by the provider's certified software.

Baccarat on ai88 is a dedicated category for classic, speed, and multi-camera live dealer baccarat tables from top providers. W Live is ai88's curated live entertainment section featuring hosted game shows, interactive dealer experiences, and themed table events that go beyond standard card games. Both are playable on mobile and accessible from the main navigation bar.

Yes, ai88 supports live in-play betting on selected cricket matches including BPL and major international T20 fixtures. In-play markets typically include next wicket, current over runs, next boundary, and live match winner. Odds refresh in real time as play progresses. Not every match carries in-play markets — availability depends on the fixture and broadcast rights. Check the live section of the ai88 cricket category for active markets.

ai88 offers a welcome bonus on your first deposit as a new player in Bangladesh. The exact match percentage and maximum bonus amount are displayed on the promotions page at the time of registration — offers can vary seasonally. To claim it, opt in during registration or from the Promotions section before making your first deposit. All welcome bonus funds are subject to wagering requirements before any withdrawal can be made.

A wagering requirement on ai88 means you must place bets totalling a set multiple of your bonus amount before bonus-derived winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager ৳20,000 across eligible games before withdrawing. Your progress is tracked in the account dashboard. Withdrawing your deposit before completing the rollover will cancel the associated bonus.

No. Bonus funds on ai88 cannot be withdrawn until the full wagering requirement is met. Attempting to withdraw early will forfeit the bonus balance and any winnings generated from it. Your deposited cash balance (separate from the bonus) can generally be withdrawn at any time, but doing so before completing the rollover will cancel the associated bonus offer.

Yes. ai88 regularly runs seasonal promotions aligned with major Bangladesh events and cricket tournaments. During Eid, Pohela Boishakh, the BPL season, IPL, and the T20 World Cup, ai88 typically offers enhanced deposit bonuses, free spins on featured slots, and boosted cricket odds. Check the promotions page when you log in, or watch for notifications in your account to see current active offers.

ai88 is a safe and reliable platform for Bangladeshi players. The site uses SSL encryption to protect all data between your device and our servers. Financial transactions run through established local payment channels including bKash, Nagad, and Rocket. Player funds are held separately from operational funds. Account access is secured by password authentication, and KYC verification adds a further layer of identity protection.

You must be at least 21 years old to register and play on ai88. This is a firm, platform-wide rule with no exceptions. Age is verified during the KYC process, and any account found to belong to someone under 21 will be immediately suspended with deposited funds returned. ai88 takes underage gambling seriously and urges parents and guardians to use device-level parental controls to restrict access.

If you feel gambling is becoming a problem, ai88 strongly encourages you to use the self-exclusion tool in your account settings under Responsible Gaming. You can choose a temporary pause of 1, 3, or 6 months, or request permanent account closure. During exclusion your account is suspended, all bonus offers are cancelled, and marketing communications stop. For immediate help, email our support team at the address in the site footer.

Yes. ai88 lets every player set daily, weekly, or monthly deposit limits from the Responsible Gaming section of their account. Once a limit is active it takes effect immediately and cannot be increased for 7 days — this cooling-off period prevents impulsive decisions during a losing run. Limits can be lowered at any time with no waiting period. Setting a deposit limit is one of the most practical ways to keep your gaming within a budget you are comfortable with.

If your question is not covered here, reach ai88's support team by emailing the official address displayed in the footer of every page on this site. Our team is available 24 hours a day, 7 days a week, and handles account issues, payment queries, technical problems, and responsible gaming requests. Include your registered username and a clear description of your issue to help us respond as quickly as possible.