ai88 Responsible Gaming
ai88 is committed to keeping gaming fun, safe, and within your control. For adults 21 and above only.
At ai88, we believe that gaming should always be an enjoyable and controlled leisure activity. Responsible gaming is at the core of how we operate. We provide every player in Bangladesh with a full suite of practical tools designed to keep your activity within healthy limits — whether that means setting a daily deposit cap, scheduling a break, or stepping away from the platform entirely through self-exclusion.
Gaming problems do not always develop overnight. What starts as casual entertainment can, for some people, gradually shift into patterns that cause financial stress, relationship difficulties, or emotional harm. ai88 takes this risk seriously. We invest in detection systems, player-facing tools, and trained support staff so that anyone who needs help can access it quickly — without judgement and without delay.
This page explains the tools available to you, the warning signs of problem gambling, and how to reach our support team if you or someone you know needs assistance. We encourage all players to read this information carefully, regardless of whether they currently feel they have a gambling concern.
Your Responsible Gaming Toolkit
All ai88 accounts come equipped with the following responsible gaming controls. These tools are available free of charge from your account dashboard and can be activated at any time. Using them proactively is one of the most effective ways to keep gaming enjoyable.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit. Once set, a limit can be lowered immediately but can only be raised after a 7-day cooling-off period. This prevents impulsive top-ups during a losing session.
Session Time Limits
Define a maximum playing session length. When your session reaches the limit, ai88 will display a clear notification and prompt you to take a break. You can also set a reminder at intervals of your choice during a session.
Self-Exclusion
Temporarily or permanently close your ai88 account. Short-term exclusions of 1, 3, or 6 months are available, as well as permanent closure. During an active exclusion, your account cannot be reopened and you will not receive any promotional communications.
Time-Out (Cool-Off)
Take a short break of 24 hours, 48 hours, or 7 days without permanently closing your account. A time-out pauses all gaming activity and bonus offers for the chosen period. This is ideal if you feel you simply need a brief pause to reassess.
Activity History
Review a full log of your deposits, withdrawals, bets placed, wins, and session durations at any time from your account. Tracking your actual activity helps you make informed decisions about your gaming behaviour.
Age Verification
ai88 conducts age verification checks on all accounts. Players must be 21 years or older to register and play. Accounts found to belong to persons under 21 will be closed immediately and all funds returned minus any winnings derived from play.
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income level, education, or background. Recognising the early warning signs is the first step to getting back in control. Ask yourself honestly whether any of the following apply to you:
- You spend more money on gaming than you originally planned, or you regularly exceed the budget you set for yourself.
- You chase losses — that is, after losing, you feel a strong urge to keep playing in order to win back what you lost, often escalating your bets in the process.
- Gaming takes up time that you previously spent on work, family, relationships, or hobbies, and you find it difficult to cut back despite wanting to.
- You feel anxious, irritable, or restless when you are not able to play, or when you try to reduce the amount of time or money you spend on gaming.
- You borrow money, sell possessions, or use funds earmarked for essential expenses such as rent, food, or bills to fund your gaming activity.
- You hide your gaming activity from family members or friends, or feel the need to be secretive about the amount of time or money you spend.
- Gaming is your primary way of dealing with stress, loneliness, boredom, or emotional distress, and you find it difficult to feel okay without it.
If you recognise two or more of the above signs in your own behaviour, we strongly encourage you to use the self-exclusion tool or contact ai88 support immediately. Acting early makes a significant difference. There is no shame in asking for help — our team is here to support you without judgement.
Tips for Keeping Gaming Enjoyable
The vast majority of players enjoy gaming as a form of entertainment without ever experiencing problems. Maintaining a few simple habits can help ensure your experience stays positive over the long term:
- Always set a budget before you start playing and treat any amount you deposit as entertainment spend — money you are prepared to lose, not money you expect to recover.
- Use ai88's session time limit tool to cap each gaming session. Taking regular breaks allows you to reassess your session and maintain perspective on your overall activity.
- Never gamble when you are emotionally distressed, intoxicated, or under significant stress. Decisions made in these states are rarely in your best interest and often lead to losses that compound an already difficult situation.
- Keep gaming in proportion to your other leisure activities. If you find gaming beginning to crowd out time with family, physical activity, or other hobbies, take that as an early indicator to reassess.
- Review your activity log in your ai88 account at least once a month. Seeing your actual spend and session data in one place often provides a more honest picture than memory alone.
- Do not attempt to chase losses. Accepting a loss and ending a session is always a financially and emotionally healthier option than increasing bet sizes in an attempt to recover.
- Talk openly with someone you trust about your gaming activity. Sharing honestly with a friend or family member helps maintain perspective and provides an external check on your behaviour.
How to Self-Exclude From ai88
Self-exclusion is the most comprehensive responsible gaming tool available on the ai88 platform. When you activate a self-exclusion, your account is immediately suspended for the period you specify. All open gaming sessions are terminated, all pending bonus offers are cancelled, and you will not receive any marketing or promotional communications from ai88 for the duration of the exclusion.
To activate self-exclusion, log in to your ai88 account and navigate to the Responsible Gaming section of your account settings. Select your preferred exclusion period (1 month, 3 months, 6 months, or permanent) and confirm your request. The exclusion takes effect within 24 hours of submission. If you require immediate suspension, contact ai88 support directly using the email address in the footer and clearly state that you wish to self-exclude — our team will action your request without delay.
During a self-exclusion period, ai88 will not honour any request to reopen the account or grant access to bonus offers. If you choose a time-limited exclusion and the period expires, you will be required to contact support to confirm you wish to reactivate your account — reactivation is not automatic. ai88 strongly recommends that players who find themselves requesting multiple or repeated short exclusions consider a longer exclusion period or permanent closure.
ai88's Commitment to Safe Play
Responsible gaming is not just a compliance checklist for ai88 — it is a genuine operational priority. We are committed to four core principles that guide every decision we make regarding player welfare:
Player First
Player wellbeing takes priority over short-term revenue in every operational decision.
Verified Age
Strict 21+ age verification on all accounts — no exceptions, no workarounds.
Secure & Private
SSL encryption and strict data privacy protect every player's account and personal information.
Fair Support
Non-judgemental support available 24/7 for any player who needs help managing their gaming.
Reach Out to ai88 Support
If you are concerned about your own gaming or the gaming behaviour of someone close to you, please do not hesitate to contact ai88 support. Our team is trained to handle responsible gaming enquiries with care and confidentiality. We will not penalise you for raising a concern — doing so takes courage and we respect that.
How to Contact ai88 Support for Responsible Gaming Help
Email us using the official support address displayed in the footer of this website. Our responsible gaming team is available 24 hours a day, 7 days a week.
When emailing about a responsible gaming concern, please include your registered account username and state clearly that your enquiry relates to responsible gaming. This ensures your message is routed directly to the appropriate team without delay.
For immediate account suspension while you wait for a support response, use the self-exclusion tool directly in your account settings — it takes effect within 24 hours and does not require a support agent to process.
ai88 is a gaming entertainment platform. We do not provide medical, psychological, or financial counselling. If you or someone you know is experiencing serious harm related to gambling, we encourage you to seek guidance from a qualified healthcare or counselling professional in addition to using the tools available on the ai88 platform.
Play Responsibly With ai88
Gaming should always be fun. Explore ai88's casino, check our FAQ, or learn more about us.