ai88 Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy ("Policy") explains how ai88 ("ai88", "we", "us", "our") collects, processes, uses, stores, shares, and protects personal information about you ("User", "Player", "you") when you access or use the ai88 platform, website, games, payment services, and related features accessible through ai88.cam. This Policy forms part of the agreement between you and ai88, and should be read together with our Terms and Conditions.

ai88 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection standards. We collect only the information we genuinely need to operate the platform, process your transactions, verify your identity, keep your account secure, and comply with applicable legal obligations. We do not sell your personal data to third parties.

By registering an account, making a deposit, or otherwise using the ai88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the platform. The most current version of this Policy is always published on this page with the effective date shown above.

Information We Collect

We collect personal information from you in several ways — directly when you register or contact us, automatically when you use the platform, and from third-party sources where permitted. The categories of personal information we may collect include:

How We Use Your Information

ai88 uses the personal information we collect solely for the purposes described in this Policy. The specific purposes for which we process your data include:

• Account creation and management — to register your account, verify your identity through our KYC process, maintain your account settings and preferences, and manage your account balance and transaction history.
• Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and to maintain accurate records of all financial transactions on your account.
• Platform security and fraud prevention — to detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited activities; to monitor for suspicious transaction patterns; and to protect the integrity of ai88's games and betting markets.
• Responsible gaming — to support the effective operation of responsible gaming tools including deposit limits, session time limits, and self-exclusion arrangements; to monitor gaming behaviour for indicators of potential problem gambling; and to provide timely interventions where warranted.
• Legal and regulatory compliance — to comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and to fulfil our anti-money laundering and know-your-customer obligations.
• Customer support — to respond to your enquiries, resolve disputes, investigate complaints, and provide assistance with account-related issues. Support communications may be retained for quality assurance and training purposes.

ai88 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where ai88's systems flag an account for review (for example, for suspected fraud or responsible gaming concerns), a human review process is applied before any material account action is taken.

Legal Basis for Processing

ai88 processes your personal information on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil the contract between you and ai88, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws including KYC obligations, anti-money laundering requirements, age verification mandates, and responses to lawful regulatory requests.
• Legitimate interests: Processing carried out in the legitimate interests of ai88 or third parties, including fraud prevention, platform security, responsible gaming monitoring, and improvement of our services — where these interests are not overridden by your fundamental rights.
• Consent: Where we rely on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting ai88 support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Sharing Your Personal Information

ai88 does not sell your personal information to third parties. We may share your data only in the following limited and controlled circumstances:

• Service providers and data processors — we engage trusted third-party companies to perform specific services on our behalf, including payment processing (bKash, Nagad, Rocket, Upay, card processors), KYC and identity verification services, fraud detection technology providers, game content studios, and IT infrastructure and hosting providers. These parties access your data only to the extent necessary to perform their specific function and are contractually required to handle it securely and in accordance with this Policy.
• Legal and regulatory authorities — we may disclose personal information to law enforcement agencies, financial regulators, or other competent authorities where we are legally required or permitted to do so, including in response to court orders, subpoenas, or lawful regulatory requests.
• Business transfers — in the event of a merger, acquisition, restructuring, or sale of all or part of ai88's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
• With your consent — in circumstances not covered above, we will seek your explicit consent before sharing your personal information with any third party.

All third-party service providers who process personal data on ai88's behalf are selected carefully and are required to enter into data processing agreements that impose obligations consistent with this Policy. ai88 remains responsible for ensuring that third-party processors handle your data appropriately.

Cookies and Tracking Technologies

ai88 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function — these enable your login session, maintain your account state, support secure payment flows, and ensure that responsible gaming tools operate correctly. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to understand how players use the platform, which pages they visit, and where they encounter difficulties. Analytics data helps us improve the platform experience. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, identify unusual login patterns, and protect your account from unauthorised access. These cookies are part of ai88's fraud detection infrastructure and are essential for account security.

Most web browsers allow you to control cookie settings through the browser preferences menu. Disabling essential cookies will affect your ability to use the ai88 platform, including the ability to log in, place bets, and process payments. We recommend keeping essential cookies enabled for a full platform experience.

Data Retention

ai88 retains your personal information for as long as your account remains active and for a period thereafter as required to fulfil the purposes described in this Policy. In particular, financial transaction records and KYC documentation are retained for a minimum of five years following account closure, in order to meet anti-money laundering record-keeping obligations. Gaming activity logs are retained for a minimum of three years for dispute resolution and fraud investigation purposes.

When personal data is no longer required for any legitimate purpose and any applicable mandatory retention period has elapsed, ai88 will securely delete or anonymise the data. Anonymised data (data from which all identifying information has been removed) may be retained indefinitely for aggregate analytics and platform improvement purposes.

Data Security

ai88 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account data, access controls that restrict internal access to personal data on a need-to-know basis, regular security assessments and vulnerability testing of our platform infrastructure, and incident response procedures to address any data security breach promptly.

While ai88 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential and for notifying ai88 promptly if you suspect that your account has been accessed without your authorisation. In the event of a data security incident that materially affects your rights, ai88 will notify affected players as soon as practicable.

Your Rights Regarding Your Personal Data

You have the following rights in relation to the personal information that ai88 holds about you. To exercise any of these rights, please contact ai88 support using the official email address shown in the footer of this website:

• Right of access: You may request a copy of the personal information we hold about you. We will provide this within a reasonable time following receipt of your verified request.
• Right to rectification: You may request correction of any inaccurate or incomplete personal information we hold about you. Where possible, corrections will be applied promptly and any third-party processors who received the incorrect data will be notified.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. This right is subject to applicable legal retention obligations — ai88 may be required to retain certain data even after an erasure request.
• Right to restrict processing: You may request that ai88 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of legitimate interests.
• Right to object: You may object to the processing of your personal data where ai88 relies on legitimate interests as the legal basis. ai88 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

ai88 will respond to all data rights requests within a reasonable timeframe. We may require you to verify your identity before processing your request to protect against fraudulent or unauthorised requests. There is no fee for exercising your data rights, unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Protection of Minors

The ai88 platform is strictly intended for adults aged 21 years and above. ai88 does not knowingly collect or process personal information from persons under the age of 21. Age verification checks are conducted as part of our KYC process, and accounts found to be registered by persons under 21 will be closed immediately with all associated personal data deleted in accordance with this Policy.

If you believe that a person under the age of 21 has registered an account on the ai88 platform or that their personal information has been collected without appropriate consent, please contact ai88 support immediately using the official email address shown in the footer of this website. ai88 will investigate and take appropriate action without delay.

Changes to This Privacy Policy

ai88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Where changes are material, we will provide notice to registered players via the email address associated with their account or by posting a prominent notice on the platform prior to the changes taking effect. The effective date at the top of this page will always reflect the date of the most recent update.

Your continued use of the ai88 platform following the posting of any amendment constitutes acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how ai88 protects your personal data. If you have questions about any amendment, please contact ai88 support before continuing to use the platform.

Contact Us About Your Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way ai88 processes your personal information, please contact our support team using the official email address displayed in the footer of this website. We take all privacy enquiries seriously and aim to respond to all requests within a reasonable timeframe.

For urgent matters relating to suspected data breaches, account security incidents, or requests to delete personal data held about a minor, please mark your email subject line clearly so that your message is directed to the appropriate team without delay. ai88 does not accept responsibility for privacy enquiries submitted through unofficial or third-party contact channels.